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This forum should only be used to post "Bugs" : System problems and/or technical issues.
When reporting bugs, please include a detailed description of the problem as well as the information listed below.
The more information you can provide, the faster we can work to resolve your issue.
Thanks!
1. General description of the problem: (ie: spellcheck wipes out my post)
2. Operating System: (ie: Windows XP, Windows 2000, Windows 98, OS X, OS 9, etc.)
3. Broswer Type and Version: (IE 6, IE 5, Safari, Firefox, Netscape, etc.)
4. Timestamp of when the problem occurred: (the exact time of the error occurrence is very helpful)
5. Exact steps to reproduce the bug: (wrote a post. clicked on spellcheck button. my post instantly disappeared. OR...waited 45 seconds, nothing happened, so I clicked 'cancel' and my post disappeared.)
6. Is the bug repeatable? (ie: can you try the same actions a few minutes later and it still doesn't work correctly?) ie: tried the same actions 5 minutes later and my post still disappeared...OR...tried it 5 minutes later and it worked.)
7. Attach a screenshot of the error (if possible)
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Posts:
3
Registered:
8/5/01
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(224 of 224)
Jan 2, 2009 3:47 PM
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Sorry didn't go low enough into the bowels of this place.
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Posts:
3
Registered:
8/5/01
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(223 of 224)
Jan 2, 2009 3:45 PM
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I can't start new threads anywhere in HBO films general area, even here I get an error when I wanted to start a new thread about this. Please open all sections for new topics.
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Posts:
15
Registered:
2/9/08
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(222 of 224)
Dec 31, 2008 3:30 PM
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Okay, this wins my award for the strangest bug I've seen!
Can you pm with the particular guest books you experienced this issue with? (or does this happen when you post to ANY guestbook?)
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Posts:
15
Registered:
2/9/08
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(221 of 224)
Dec 31, 2008 3:29 PM
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Hi magialuna--
Yes, we're here. We never sleep. 
404 errors--is there any place in particular that you're finding these? I hate to say that I'm not experiencing any issues when surfing the site either from work or home connection.
I know it's frustrating when you're seeing something wrong and I'm not. :-/
404 errors are usually indicative of content that has moved or been deleted. I'm not aware of any significant content moving, so I would have to assume that you're trying to get to content that might have been deleted?
Let me know what you're trying to get to and I might be able to check it out a little further.
If you're really geek curious, you can check out http://en.wikipedia.org/wiki/HTTP_404 for further explanation of 404 errors.
Spamming--as you know, we've got mods looking at the site every day. Not necessarily 24/7, but frequently enough that we'll get the spam taken down.
Wishing you a very merry and happy New Year!
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Posts:
2,599
Registered:
9/27/05
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(220 of 224)
Dec 30, 2008 10:32 AM
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404...spammers...more 404...more spammers.
Is anyone working at LiveWorld/HBO currently?
Many pages aren't loading-period. (404)
Spammers akonalng and MaryGace are having a ball advertizing Chinese Astrology all over the place.
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Watching a train wreck full of clowns
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Posts:
2,599
Registered:
9/27/05
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(219 of 224)
Dec 27, 2008 9:39 PM
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More kinks:
(Anyone at the helm?)
Twice I've tried to post guestbook entries, and both times upon hitting submit it not only doesn't make an entry into that person's guestbook, but it takes me to this:
My Messages:Compose MessageUse the form below to compose a message. Enter the member's name in the 'to' field.
(Which is a PM form.)
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Watching a train wreck full of clowns
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Posts:
2,599
Registered:
9/27/05
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(218 of 224)
Dec 20, 2008 3:56 PM
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Thanks Lisa.
Mark,
I've been on a non static IP (HughesNet) for 2.5 years now, and I've had the same exact Viirus setup for as long. Odd that this should just now start showing.
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Watching a train wreck full of clowns
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Posts:
7
Registered:
4/6/06
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(217 of 224)
Dec 18, 2008 12:24 PM
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Hi Magialuna--
That's not a bug you're seeing--it's a security precaution. I can't give you the details of why you might get that message (not much point in security if you publicly detail your security plans!), but the message gives you a good indication of what to do.
It may or might not be your 'fault' as to what triggers the message. Most of the time, it probably won't be--it's related more to your ISP connection than your actual behavior.
In most cases, if you wait just a few minute or two, you'll be able to login/post without any problem.
You might also consider checking your anti-virus protection--some of them might be running 'link scanners' that many sites (including HBO) specifically ban. If you're running a link scanner, you'll need to disable it in order to play on the HBO site.
Please let us know if you're still having issues. The safeguard you're seeing is *usually* just a temporary delay put in place to keep professional spammers off the site and you should be able to connect within a few minutes.
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Posts:
678
Registered:
1/17/08
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(216 of 224)
Dec 18, 2008 11:07 AM
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magialuna is this still going on for you? I have sent this issue over to tech support. Please let me know if you are having any other trouble!
Thanks for your report,
Host Lisa
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Posts:
2,599
Registered:
9/27/05
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(215 of 224)
Dec 15, 2008 6:17 PM
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Here we go again. 12/15/08 18:05 (6:05pm Est):
We're sorry... ... but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can't process your request right now. We'll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software.
IE7, HughesNet Satellite. Does thing thing have trouble recognizing cookies?
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Watching a train wreck full of clowns
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Posts:
6,807
Registered:
6/30/01
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(214 of 224)
Dec 15, 2008 1:56 PM
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Thank you, mark
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Posts:
7
Registered:
4/6/06
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(213 of 224)
Dec 15, 2008 1:49 PM
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Hi--
dghtr and laracroft--sorry for not identifying myself earlier! yay you for practicing good 'net security.
And yes, I'm part of the team that tries to get any tech issues resolved.
This issue seems to be resolved. For the tech types who care about these things--the issue seemed to be with a redundant database server that wasn't updating properly with the primary. So most of the people connected properly and got updates most of the time, but some of you were having issues some of the time.
Very frustrating, I know.
We removed the the faulty server and that seemed to resolve the issue over the weekend. We've reconfigured the redundant one and will be adding it back to the service today, (since backup is usually a good thing) so please let us know if the issue persists.
Thanks for letting us know about the problem.
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Posts:
5,699
Registered:
7/19/06
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(212 of 224)
Dec 13, 2008 4:12 PM
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--
Edited by Rutheford at 12/13/2008 4:22 PM PST
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Posts:
6,807
Registered:
6/30/01
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(211 of 224)
Dec 13, 2008 3:30 PM
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Today, they seem to be working fine.
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Posts:
6,807
Registered:
6/30/01
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(210 of 224)
Dec 12, 2008 3:36 PM
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> dghtr001,
>
> We're still looking into the problem. Unfortunately,
> we're having a difficult time pinpointing the cause
> since it only seems to be affecting a small group of
> people -- and on only on certain forums, and at
> certain times.
>
Yes, it sucks.
> We'll continue to investigate so please be patient.
>
Sorry if I sound impatient. I got that from my mommy
> And also continue to post issues here so that we can
> keep track any new issues that might arise.
>
> Thanks
Okay, Thanks
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